PHI Health (“PHI”) offers industry leading services that are uniquely tailored to meet the specific requirements of each customer across the country. Whenever PHI deploys a new resource, they utilize one of three distinct customer relationship models. Each model is tailored to the specific needs of the customer down to the mode of vehicle, whether it is a Fixed Wing (airplane), Rotor Wing (helicopter), or critical care ambulance that is deemed necessary.
Traditional Program Management
PHI has been serving traditional flight programs, or Traditional Program Management (“TPM”), since 1981. This program is geared towards customers with clinical expertise seeking a partner with aviation expertise. The customer provides everything necessary to turn a standard flight into an air medical transport including, but not limited to, clinicians, medical equipment, EMS licensing, and medical direction. PHI provides a customer branded helicopter, pilots, and mechanics. TPM customers are typically, but not exclusively, hospital and health systems.
As a traditional partner with PHI, customers are billed a fixed monthly fee along with a hourly charge based on monthly flight time. Unlike other operators, PHI charges from “skids up to skids down” as opposed to “aircraft on to aircraft off” so that you are only paying for active flight time. This distinction is not only the right thing to do, it saves our customers thousands of dollars every month.
Traditional Program Benefits:
- Customer has complete business autonomy (i.e., base location, crew configuration, medical protocols) – PHI is there to offer guidance as desired
- Predictable monthly invoices
- Customer helicopter branding is prominent
Independent Program Management
On the spectrum of air medical transport, Independent Program Management (“IPM”) is situated at the opposite end from TPM. Through community partners and extensive research, PHI determines the best location to place an aircraft to positively impact the health of the community while simultaneously ensuring the financial stability of the program for the long term. PHI provides the helicopter, branded in our iconic yellow and black paint scheme, best suited to the terrain and mission profile. The clinical and aviation staff, equipment, licensing, and program oversight are also provided and managed by PHI, independent of the EMS and hospital customers we serve.
Some air medical operators do not have an independent program offering. At PHI, we believe that our experience managing air medical bases from top to bottom for over 50 years makes us an invaluable partner to not only communities, but any hospital or EMS customers. Our institutional knowledge and experience in the indstury gives us an advantage over other providers and allows us to more easily adapt to today’s changing air medical landscape.
Independent Program Benefits:
- No cost to the community outside the users of the service
- Service provided to underserved areas at no cost to EMS or hospital customers
Cooperative Program Management
PHI’s Cooperative Program Management (“CPM”) represents every possibility between TPM and IPM. Customers are provided with the opportunity to fully customize their partnership by choosing from an a la carte menu of options with the only set offering being a PHI provided pilot. Potential selections may include the customer’s nurse and PHI’s paramedic, the customer’s communications center and PHI’s billing services, or nearly any other combination that customers come up with. If it is legal, ethical, within regulation, and makes financial sense for both parties, PHI is open to discussion.
While the opportunities for CPM are near limitless, our most popular model is the Sliding Scale Model. In this model, similar to TPM, the customer provides all things medical (e.g., clinicians, medical equipment, and medical direction) and PHI provides the billing and EMS license. Most uniquely, together PHI and the customer create a sliding scale reimbursement matrix based on the number and distance of flights and payor mix/ behavior. As a cooperative partner with PHI, not only do some customers not pay anything out of pocket to PHI but they actually share in the profits at the end of the year.
Cooperative Program Benefits:
- Profit sharing
- Fully customizable program including staffing and vehicle selection
- Ability to grow and scale your program
Not sure which model is right for you? Click here and we would love to help guide you to the best decision for your organization, patients, and community.
PHI Air Medical operates the finest air medical transport fleet in the industry.
Helicopters or Rotor Wing aircraft are best for short to medium distance flights of 200 miles or less. While transport over hazardous or mountainous terrain that is difficult for ground vehicles may be the first reason for utilization that comes to mind, they are also ideal for extremely populous areas with significant traffic challenges. They are much more sensitive to weather conditions than ground or fixed wing vehicles. They are the ideal patient delivery vehicle that flies directly to the point of pick up and drop off with no additional means of transport needed.
Airplanes or Fixed Wing aircraft are best for longer distance flights of 200 miles or more. Fixed Wings come in many different shapes and sizes with the two predominant categories being turbo prop and jet. Most customers find that a turbo prop suits their needs in terms of range and speed. Only a select few discerning customers can justify the additional expense of a large frame jet aircraft unmatched in both speed and range. Not only is this the platform for range its also best for taking family member riders, patients requiring extensive medical equipment or more than two clinical providers.
Hospital Program FAQs
Why should we chose PHI?
We are so glad you asked. Please see our differentiators here.
What if the customer owns the vehicle?
No problem! We can operate customer vehicles in either CPM or TPM configuration with several options available.
If we partner with PHI for CPM, do we have to provide all the flight volume to the aircraft?
Absolutely not! Under CPM we work together with our customers to maximize the utilization of the resource in the community. PHI and the customer are equally motivated to insure the success of the program.
How do we know which vehicle we need?
PHI will work with you to determine what vehicle fits your budget, terrain and patient mission.
What if we want a specific vehicle that is not currently offered by PHI?
PHI is open to all missions and vehicle types. Core values such as safety and efficiency will help drive our discussions.
Does PHI offer a smart phone application?
We do! This is offered at no additional cost for CPM and IPM customers that use our charting software. An application branded specifically for the customer is available for additional charge. Click here for information.
How fast can we open a location?
Every location and relationship is different. While PHI strives to open new locations ninety days from contract execution, please understand that things such as vehicle availability or vehicle paint may dictate a much longer operational timeline.
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